Common Deposit Errors and How to Fix Them
3DS failure: Your bank's authentication pop-up did not open or timed out. Solution: check that pop-ups are not blocked in your browser, and try again. If the issue persists, contact your bank to confirm that online gambling transactions are permitted on your card.
Card declined: Some issuing banks block international gambling transactions by default. Solution: call your bank and ask them to allow transactions to Santeda International (the operator behind Rolletto). Alternatively, use an e-wallet or crypto to bypass card-level restrictions.
Amount below minimum: The deposit form will show an error if you enter less than the method's minimum. Adjust the amount and resubmit.
Crypto address expired: Rolletto generates a deposit address per session. If you wait too long before sending crypto, the address may expire. Return to the cashier and generate a new address. Do not send funds to an expired address.
Wrong network for crypto: Sending USDT on TRC-20 to an ERC-20 address (or similar mismatches) will result in lost funds. Always confirm the network displayed in the cashier before sending.
If a deposit is deducted from your payment method but not credited within the expected timeframe, contact Rolletto's 24/7 live chat with your transaction reference number. The support team typically responds in around 3 minutes.